Shipping
Title and risk of loss for all products ordered by you shall pass on to you upon Dangee Dums delivery/shipment. After handover to customer Dangee Dums will not be responsible for any loss or damage to the product.
Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.
If delivery is done by its delivery partners, it is the Participating supplier’s sole responsibility to provide delivery in a timely manner. In case the delivery is done by Dangee Dums or a third party delivery partner assigned by Dangee Dums, we take the best efforts to deliver in a timely manner. However, no responsibility is taken for late delivery by Dangee Dums in either case.
Participating delivery partner, aim to deliver the product to you at the place and time of delivery requested by you in your order. However, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery;
In case of a late delivery, the delivery charge will neither be voided nor refunded by Dangee Dums. All risk in the Goods and the Food Delivery shall pass to you upon delivery. If you fail to accept delivery of Products at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you.
Please note that it might not be possible for us to deliver to some locations. If this is the case we or our partner supplier will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address;
The delivery of the items ordered will be attempted only ONCE at the address as provided. In the event the delivery is not executed due to any reason whatsoever, the order shall be considered complete, and re-delivery or a refund will not be an option. The order will be deemed executed and delivered in the following events:
- Wrong address
- Recipient not available at premises
- Premises locked
- Unreachable or incorrect phone number of the recipient
- Recipient refused the products.
- Delivered the product at the gate/reception/neighborhood of the premises due to restricted entry of premises
- In case of floods/heavy rains/natural calamity/national bandh/election dates/curfews/traffic jams/festival times/regulated traffic movements/ or any other impediments that may restrict the delivery of the order. Dangee Dums reserves the right to reschedule/cancel the delivery for another date.
No instructions will be entertained for any request to change the date of delivery for a customized cake if the cake is ready.
Goods received in Damaged Condition
The recipient should always check the product delivered before signing the receipt.
If the recipient receives the products in damaged condition If the product delivered is found to be damaged, the recipient should refuse to accept it and immediately inform Customer Care, at info@dangeedums.com or call us on +91 98980 88885.
As our products are perishable, issues with the products delivered should be reported within 3 hours of receipt, after that no request of replacement or refund will be entertained.
In the case of badly damaged products, the replacement will/may be provided for non-customized products. For customized products, we will offer a refund that is elaborated upon in the next point. In case the customer opts for replacement then this will be subject to stock availability and may take up to a day to execute. Dangee Dums reserves the sole discretion to decide the course of action in this case.
In case of refund, upon the investigation of the matter, if the case is found to be genuine then the amount can be refunded in 7 to 10 working days.
Address change requests
The decision to accept an address change request is at the sole discretion of Dangee Dums. The request will be accepted subject to the serviceability of area, availability of delivery partners, legitimacy of the request, and so on. In case Dangee Dums decides not to accept the change of address request then the amount will be refunded to customer as per our refund policy
Pin code requirements
It is the user’s responsibility to provide the correct pin code in the address of delivery. The pin code should map to the correct delivery address.
If pin code entered in the address section is incorrect then Dangee Dums reserves the right to accept/reject the order as per the Address Change Request policy mentioned before.
Assessment of damage to the product
When damage or issues with the product are reported, the quality assessment officer appointed by us will assess the situation and can accept or reject the following request based on his/her discretion. Based on the officer’s report if the complaint is found to be genuine then we will refund the amount as per our refund policy.
Please note that complaints about Minimalistic and cosmetic damages will not be accepted. These include but are not restricted to complaints like:
- Name/message on cake not written
- Cream of cake/decoration on cake not as per the subjective preference of the customer
Only cases of serious damage to the product will be eligible for refunds. Dangee Dums reserves the sole discretion to accept/reject such requests.